Earned Media Techniques for Small Businesses

Earned media can be extremely powerful as it is perceived as third party validation for your business. So how can you get this working for you? Here are a few techniques to get you started.

10 Tips for Dealing with Customers

The questions you get asked in a customer facing role can be in equal parts interesting, monotonous, funny and challenging. The key is to make each of your customers feel welcome and helped, no matter how silly the question.

Put your Phone Away, Let’s Talk About Engagement

As busy entrepreneurs, we expect ourselves to multitask. We foolishly believe that doing two things at once is like gaining an extra set of hands!

Which is More Effective: Mass or Niche Marketing?

Whether you choose mass marketing or niche marketing, the end goal is the same: catch the fish. By deciding what you’re fishing for and understanding the tools you have to catch them, you’ll be able to decide if niche or mass marketing is best for you.

Saying “Thank You” to Your Facebook Fans

Lots of businesses thank their customers with reward programs: loyal customers receive enticing deals, free goodies, or even cold, hard cash back. But if you’re a small business, it may not be possible to offer these programs regularly.