Location: Hybrid (Vancouver-based)
Status: Temporary, Full-Time, 1-year contract with potential for extension

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ABOUT SMALL BUSINESS BC

PRIMARY FUNCTION

JOB DUTIES & TASKS

• Answer questions, provide information and communicate criteria for acceptance for the grant.
• Conduct needs assessments, adjudicates grants, and initiate the appropriate follow up action or referral.
• Conducts grant review for accuracy and completion, request required documentation where needed.
• Conduct timely follow-ups and provide additional program guidance, including referring applicants to approved industry experts where appropriate.
• Collaborate with team for resolution or escalate client services issues as needed.

• Provide advice on where small businesses can go to find support from all levels of government, not-for-profits, private industry, and other appropriate agencies.
• Provide hands on support to assist businesses through the grant process and direct to program partners as needed.
• Provide input and content for digital pathfinding and supports for small businesses.

• Enter client contact and interaction information into CRM, manage and maintain database of records as needed.
• Build rapport and maintain client relationships, lookup client interaction history if necessary to provide better service to clients.

• Liaises with service providers, program partners, stakeholders, and accounts payables for successful grant delivery
• Perform miscellaneous job-related duties as assigned.

QUALIFICATIONS

• A degree or diploma in Sales and Marketing, Business Management, Small Business and Entrepreneurship, or E-Commerce, and extensive customer service experience, or an equivalent blend of education and business-related experience.
• Minimum 2 years’ experience in business administration, sales and/or customer service.
• Experience with working in an office environment and managing confidential material and information with discretion, diplomacy, and tact.
• Familiarity with e-commerce, digital marketing, and business technology.
• Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing.
• Strong attention to detail and organizational skills.
• Strong computer skills in MS Suite, P.O.S, Outlook, CRM.
• Passion for client services; customer service oriented with a demonstrated ability to identify opportunities and solve problems.
• Thrive in a fast-paced environment, follow-through, and ability to juggle competing priorities with limited supervision.
• Ability to work in French is considered an asset, as well as additional languages (Spanish, Mandarin, Cantonese or Farsi)

WHAT WE CAN OFFER YOU

• Remuneration: BCGEU Level: Range 11, Step 1 $1892.10 bi-weekly (non-negotiable).
• (Small Business BC is not a government department; however, this position is a part of the BC Government Employees Union)
• Strengthening Health & Wellbeing: Full benefits package after the completion of 3 months, including 100% Employer paid Extended Health Benefits, Vision Care, Dental coverage, and Employee and Family Assistance Program.
• Investing in YOUR future: We have a generous group RRSP Matching Plus plan.
• Relax & Recharge: Paid time off and additional paid ‘Flex Days’ every three weeks.
• Shape the Community: Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.
• More Flexibility: Our Hybrid work model lets you split your time between home and the office

Small Business BC is an inclusive employer. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please email [email protected] to discuss your accessibility needs.

Location: Hybrid (Lower Mainland-based)
Status: Temporary Contract

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Introduction

Position Overview

• Be motivated and proactive to seek out companies and opportunities in the Greater Victoria area (based on pre-approved territory) to promote the Export Navigator Program.
• Promote the benefits of exporting as a way for a company to grow and diversify across borders inter-provincially and internationally.
• Take clients through an export-readiness diagnostic, and work with them through the Export Navigator process.
• Act as an advisor and coach to businesses to assist them through the exporting process, primarily in the awareness, planning, and early market entry stages of a business’ export journey.
• Identify and participate in select events in the Greater Victoria and surrounding areas, targeting entrepreneurs across industry sectors
• Provide expertise to support the development of tailored/customized service offerings, such as webinars and manuals as required
• Collaborate with other Export Navigator Export Advisors across the Province, including in-person attendance at regular meetings.
• Have a flexible schedule and can travel to meet with clients throughout the territory
• Fulfill the tracking and reporting requirements of the Program

Skill Requirements

• Minimum of 5 years of business development experience in international business and/or financial services, or related experience
• Experience exporting BC products or services
• Knowledge of international business practices and international trade
• Excellent communication skills and public speaking experience
• Sales experience, especially exporting products/services to other jurisdictions, provinces or countries.
• Knowledge of the rules and regulations regarding exporting
• Demonstrated experience coaching and/or delivering training
• BC Driver’s license

• Business owner or corporate management experience in business expansion and diversification
• Experience with Salesforce an asset
• Experience working in a remote team environment an asset

Location: Hybrid (Lower Mainland-based)
Status: Temporary Contract

APPLY NOW

Introduction

Position Overview

• Be motivated and proactive to seek out companies and opportunities in the Lower Mainland and surrounding areas (based on pre-approved territory) to promote the Export Navigator Program.
• Promote the benefits of exporting as a way for a company to grow and diversify across borders inter-provincially and internationally.
• Take clients through an export-readiness diagnostic, and work with them through the Export Navigator process.
• Act as an advisor and coach to businesses to assist them through the exporting process, primarily in the awareness, planning, and early market entry stages of a business’ export journey.
• Identify and participate in select events in the Lower Mainland and surrounding areas, targeting entrepreneurs across industry sectors
• Provide expertise to support the development of tailored/customized service offerings, such as webinars and manuals as required
• Collaborate with other Export Navigator Export Advisors across the Province, including in-person attendance at regular meetings.
• Have a flexible schedule and can travel to meet with clients throughout the territory
• Fulfill the tracking and reporting requirements of the Program

Skill Requirements

• Minimum of 5 years of business development experience in international business and/or financial services, or related experience
• Experience exporting BC products or services
• Knowledge of international business practices and international trade
• Excellent communication skills and public speaking experience
• Sales experience, especially exporting products/services to other jurisdictions, provinces or countries.
• Knowledge of the rules and regulations regarding exporting
• Demonstrated experience coaching and/or delivering training
• BC Driver’s license

• Business owner or corporate management experience in business expansion and diversification
• Experience with Salesforce an asset
• Experience working in a remote team environment an asset

Location: Remote (BC-based)
Reports to: Program Manager, CDAP
Status: Temporary Contract

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We’re looking for enthusiastic recent grads and post-secondary students who are interested in building the digital retail marketplace of the future.

Mosaic is a leading North American Integrated Agency, specialized in connecting with consumers through Experiential Marketing, Sales & Merchandising, and Shopper Marketing. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamics of empowered consumers and leveraging new technologies.

Small Business BC has partnered with Mosaic to deliver The Canada Digital Adoption Program in British Columbia. CDAP is designed to assist small business owners with digital transformation and is part of a Government of Canada initiative profiled in the media recently by The Globe and Mail and the Prime Minister of Canada.

We are looking for recent grads and post-secondary students across British Columbia who are passionate about supporting small businesses overcome the challenges of digital transformation and succeed in the “new normal” of commerce.  The Canada Digital Adoption team will be comprised of digital innovators, with the proven ability to build meaningful connections and lead through change.

In this role, you’ll receive training from corporate partners such as Facebook, Google, Lightspeed, Mastercard, Shopify, Square Online and more, equipping you to support small businesses with growing their business online. A combination of interactive modules, on-demand webinars and online courses over 35 hours of onboarding will prepare you, as an eCommerce Advisor, to provide:

• Consultations on eCommerce platform solutions
• 1:1 support building and launching a customized online store
• Education on cybersecurity and readiness planning
• Training on how to build a digital marketing plan

Qualifications

• Recent graduate or currently enrolled in a Canadian post-secondary institution
• Be a top tier communicator (written and verbal)
• Proven ability to create meaningful relationships through a variety of remote media and nurture those relationships over time
• Possess excellent organizational and time management skills
• Demonstrated success in a client facing customer service, digital marketing or business strategy role
• Be familiar with digital technologies for small business (e.g: web, social media, e-commerce)
• Must have access to a computer/laptop

The below would be considered a strong asset:

• Previous examples of success with eCommerce platforms
• Experience with online and offline marketing

Mandatories:

• Must be a Canadian Citizen, permanent resident
• Must be legally entitled to work in British Columbia
• Must have a valid Social Insurance Number
• Available to work Monday to Friday 9am-5pm (no conflicts)
• Must be able to work the contract length:
  • From June 19th 2023 – November 10th, 2023

Wage: $20.00 an hour paid as salary based on 40 hours a week