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Careers at Small Business BC

At Small Business BC, we provide the building blocks that help entrepreneurs grow successful businesses. We believe that no matter what stage of business or what skill level, there is a need to learn and grow. Our staff’s role is to provide the knowledge and resources to fill those gaps. When an entrepreneur finds themselves asking “How do I…?” we’re the ones to call.

In British Columbia, small business makes up around 98 percent of all businesses in the province. We know that by helping entrepreneurs to start and grow their businesses, we are playing a vital role in continuing to make this province the best place in the world to live, work, and play.

Small Business BC is committed to maintaining a supportive work environment where every member of staff can grow and achieve their potential. Our team is encouraged to harness their unique skills and expertise to help the business community throughout British Columbia. We partner with Jooble for our staff recruitment.

At Small Business BC, we’re proud to be a diverse and accessible employer. Through our partnership with the Presidents Group (Accessible Employers), learn how SBBC encourages and uplifts our team through the inspiring stories of Roop Johal, Business Development & Sponsorship Manager and Tom Conway, our CEO.

Benefits & Perks

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Health & Wellbeing

Full benefits package after the completion of 3 months, including 100% Employer paid Extended Health Benefits, and more.

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Investing in Your Future

Kick your retirement planning up a notch with our generous group RRSP Matching Plus plan.

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Relax & Recharge

Competitive paid time off allowance and additional paid ‘Flex Days’ every three weeks.

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Remuneration

Competitive salary based on the BCGEU pay scale.

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Shape the Community

Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.

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More Flexibility

Our Hybrid work model lets you split your time between home and the office.

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Family Matters

We’re proud to offer generous leave allowance to new parents.

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Learning & Development

Realize your potential with opportunities for continued learning and development.

Current Opportunities at SBBC


Location: BC (Home Based)
Status: Contract

APPLY NOW

Introduction

Small Business BC is now accepting applications for an Export Advisor. This contract position will be responsible for increasing visibility and awareness of Export Navigator among women-owned businesses in BC and supporting them in entering new markets.

Company

The Export Navigator Program offers businesses in non-metropolitan areas of BC access to community-based export specialists who can provide a personalized, step-by-step approach to exporting and help connect businesses to the market information, export programs, financial services, and business development experts it needs at every stage of the process. This program also recognizes the important value of nurturing women entrepreneurs and helping more of them grow and succeed internationally.

Position Overview

Key Responsibilities

  • Be motivated and proactive to seek out women-owned companies and opportunities throughout BC to promote the Export Navigator Program
  • Act as an advisor and coach to women-owned businesses to assist them through the exporting process
  • Take clients through an export-readiness diagnostic, and work with them through the Export Navigator process
  • Promote the benefits of exporting as a way for a company to grow and diversify across borders inter-provincially and internationally.
  • Identify and participate in select events targeting women-owned businesses across industry sectors
  • Engage and maintain ongoing relationships with key organizations and propose outreach programs and activities
  • Provide expertise to support the development of tailored/customized service offerings, such as webinars and manuals as required
  • Understand the broad ecosystem of like minded organizations supporting women-owned businesses in BC, identifying trends and sharing intelligence observed in the market for the purpose of developing strategies
  • Have a flexible schedule and can travel to meet with clients
  • Fulfill the tracking and reporting requirements of the Program

Skill Requirements

Experience:

  • Minimum of 5 years of business development experience in international business and/or financial services, or related experience
  • Experience exporting BC products or services
  • Knowledge of international business practices and international trade
  • Excellent communication skills and public speaking experience
  • Sales experience, especially exporting products/services to other jurisdictions, provinces or countries.
  • Strong Research and reporting skills
  • Demonstrated experience coaching and/or delivering training
  • BC Driver’s license

Recommended

  • Business owner or corporate management experience in business expansion and diversification
  • Knowledge of the rules and regulations regarding exporting
  • Experience with Salesforce an asset
  • Experience working in a remote team environment an asset

APPLY NOW

Competitive compensation is available based on experience. Training provided and ongoing support from the Export Navigator Program.

The hours of work for this position will be between 30-35 hours per week.

Individuals who are interested should submit a cover letter, summary of related experience and hourly rate expectations.


Location: Vancouver
Reports to: Education Services Manager
Status: Full-time Employee

APPLY NOW

ABOUT SMALL BUSINESS BC

Small Business BC (SBBC) is a non-profit organization that is here to help British Columbia’s entrepreneurs grow successful and sustainable businesses. Supported by PacifiCan and the BC Ministry of Jobs, Economic Recovery and Innovation, we celebrate and champion the thriving small business community within BC.

PRIMARY FUNCTION

We are seeking a driven individual who has a passion a passion for creating the best education for small businesses in BC. Reporting to the Education Services Manager, this position is a member of the Education Services team that is responsible for delivery high quality education offerings to clients of Small Business BC.

JOB DUTIES AND TASKS

  • Contributes to the Society’s quarterly and annual education centre planning
  • Assists in the design and development of seminars and other related product / services;
  • Develops relationship-building opportunities for speakers and/or clients;
  • Coordinates incoming submissions from prospective speakers;
  • Organizes and responds to client feedback for continual improvement of our programming.
  • Responsible for daily operations of education facilities-opening, closing, customer service, room setup, equipment and rentals;
  • Contributes to the creation and publishing of self-paced interactive learning in collaboration with the Education team and technical specialist;
  • Co-ordinates registration, confirms registrations with clients, manages cancellations;
  • Responds daily to education enquiries by phone and email;
  • Posts and maintains education listings in registration and delivery systems for the SBBC website.
  • Maintains related metrics and statistics
  • Coordinates the systems, administration, and production of educational content in all formats and across all platforms.
  • Sources and liaises with speakers and subject matter experts
  • Administration, inventory management, maintenance of backend systems and client-facing online assets supporting the e-commerce, registration, and publishing platforms for the Education Centre
  • Contributes to the planning of system updates and content rollouts in a systematic manner
  • Primary contact for the maintenance of speaker relationships and the speaker appreciation program
  • Maintains roster of speakers and develops roster as a source of speakers for external speaking opportunities;
  • Engages with speakers to show appreciation on a regular basis via various communication channels;
  • Organizes appreciation activities and recognition multiple times per year;
  • Drafts email newsletters to speakers on a regular basis;
  • Engages webinar participants during live webinars;
  • Participates in outreach, marketing, and events activities for the education services department
  • Promotes the products and services of the Society by delivering various outreach activities and partnership initiatives, such as trade shows, events and standardized presentations to stakeholders in the community;
  • Assists in the creation and distribution of communications and marketing materials specific to education services;
  • Collaborates with Marketing Communications in creation of promotions via all marketing channels
  • Performs miscellaneous job-related duties as assigned

QUALIFICATIONS

  • A degree or diploma in Sales and Marketing, Business Management, Small Business and Entrepreneurship, or Commerce, substantial customer service experience, or an equivalent blend of education and business-related experience.
  • Minimum 2 years’ experience in role(s) with demonstrable similarities to Small Business BC and/or this position
  • Minimum 1 year of experience organizing or coordinating workshops, seminars, and/or webinars
  • Strong understanding of small business practices and issues
  • Experience with online education delivery methods and online community engagement
  • Knowledge of best practices in adult education, curriculum development and online learning
  • Very strong computer skills overall, including MS Office, P.O.S, CRM, Adobe Connect, e-commerce systems, website CMS, etc.
  • Excellent communication and customer service skills (in-person, verbal, written, online)
  • Ability to work in French is considered an asset, as well as additional languages (Spanish, Mandarin, Cantonese or Farsi)
  • Experience public speaking, delivering presentations and attending industry events
  • Experience in developing third party relationships with partners
  • Entrepreneurial mindset
  • Experience with working in an office environment, coordinating schedules & appointments and managing confidential material and information with discretion
  • Thrive in a fast-paced environment with strong organizational skills, follow-through and ability to juggle competing priorities with limited supervision

WHAT WE CAN OFFER YOU

  • Remuneration: BCGEU Level: Range 14, Step 1 $1995.00 bi-weekly (non-negotiable). (Small Business BC is not a government department; however, this position is a part of the BC Government Employees Union)
  • Strengthening Health & Wellbeing: Full benefits package after the completion of 3 months, including 100% Employer paid Extended Health Benefits, Vision Care, Dental coverage, and Employee and Family Assistance Program.
  • Investing in YOUR future: We have a generous group RRSP Matching Plus plan.
  • Relax & Recharge: Paid time off and additional paid ‘Flex Days’ every three weeks.
  • Shape the Community: Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.
  • More Flexibility: Our Hybrid work model lets you split your time between home and the office.

 

APPLY NOW

No phone inquiries please. We thank all applicants in advance for their interest; however, only qualified candidates will be contacted for an interview.

Small Business BC is an inclusive employer. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please email [email protected] to discuss your accessibility.


Location: Vancouver
Reports to: Client Services Manager
Status: Full-time Employee

APPLY NOW

ABOUT SMALL BUSINESS BC

Small Business BC (SBBC) is a non-profit organization that is here to help British Columbia’s entrepreneurs grow successful and sustainable businesses. Supported by PacifiCan and the BC Ministry of Jobs, Economic Recovery and Innovation, we celebrate and champion the thriving small business community within BC.

PRIMARY FUNCTION

To deliver high quality sales, customer service and information-based products and services to clients of Small Business BC. This includes the appropriate assessment (through interviews, one on one discussions, and correspondence) of client needs, sale and delivery of appropriate Small Business BC products and services, rendering advice, direction and guidance, utilization of resources within the Society and/or referral to external sources.

JOB DUTIES & TASKS

  • Provides front-line in-person, telephone, web-based, and email client services and sales to clients of the Society
  • Responds to business enquiries, clarifies client information needs, provides tailored pathfinding and resource information using all available print and electronic medias, and/or refers clients to the most appropriate information source;
  • Develops and maintains up-to-date knowledge of Federal, Provincial, and Municipal government programs which may be of assistance and interest to clients through regular research, reading and participation in in-house training sessions;
  • As a member of the Client Services team, delivers information-based products and services (via in-person, telephone, email, fax, web, and Zoom) to clients of the Society
  • Provides confidential, fee-based, one-on-one advisory services to clients in various stages of business development.
  • Contributes to business seminar content development, and delivers seminars on a variety of topics to clients of the Society;
  • Participates in training programs, to provide the information and skills necessary to deliver these services;
  • Participates in the design and implementation of new products and services (e.g. instructional materials);
  • Compiles information and research to support development of new articles and related client informational materials;
  • Contributes to the maintenance of the Society’s knowledge centre by researching and recommending new/up-to-date materials to be added, and recommending the removal of old or irrelevant materials.
  • Communicates constantly with the various consulting teams, education centre, other advisors and analyst, and client services to ensure smooth daily operations;
  • Trains and mentors staff in specific areas of expertise and/or updates staff on research and other information that is collected.
  • Enters client contact and interaction information into the society’s CRM;
  • Ensures workflow is followed for onboarding new client, from assessment to booking to managing intake forms, payment and follow up and recording client interaction notes in CRM
  • Promotes the products and services of the Society by delivering various outreach activities and partnership initiatives, such as tradeshows, events and standardized presentations to stakeholders in the community;
  • Performs miscellaneous job-related duties as assigned.
  • Contributes to team special projects and initiatives as assigned.
  • Builds and maintains stakeholder relationships with community partners in the small business ecosystem.

QUALIFCATIONS

  • A degree or diploma in Commerce, Entrepreneurship, Business Management, Small Business and experience consulting and/or teaching, or an equivalent blend of education and business related experience.
  • Experience advising on business plans, business maps, and strategy maps;
  • Experience working with small businesses;
  • Experience with banking/financing for business purposes;
  • Experience with working in an office environment and managing sensitive issues with tact, diplomacy and good judgment.
  • Experience public speaking / developing and delivering presentations in person and over webinar platforms;
  • Experience developing training programs for business professionals or small business owners;
  • Knowledge of business planning, market research, bringing products or services to market, financing alternatives, and business start-up requirements;
  • Knowledge of how to source information on government regulations and resources;
  • Knowledge of business contracts, intellectual property laws and the basic legal principals of business;
  • Knowledge of client services expectations in the current business environment;
  • Entrepreneurial mindset.
  • Proven excellent customer service and interpersonal skills;
  • Ability to multi-task and manage time in a high volume, fast paced, demanding environment;
  • Strong written and verbal communication skills inside and outside of the organization;
  • High attention to detail and strong organizational abilities;
  • Motivated self-starter and able to complete tasks with limited supervision;
  • Creative problem solving skills;
  • Strong public speaking/teaching skills;
  • Strong affinity for doing research and finding the correct information to provide to clients;
  • Strong computer skills in MS Office, P.O.S, Outlook, CRM, Booking Systems, and Registrations Systems;
  • Ability to handle confidential material and information with discretion;
  • Ability to work in French is considered an asset, as well as additional languages (Spanish, Mandarin, Cantonese or Farsi).

WHAT WE CAN OFFER YOU

  • Remuneration: BCGEU Level: Range 14, Step 1 $1995.00 bi-weekly (non-negotiable). (Small Business BC is not a government department; however, this position is a part of the BC Government Employees Union)
  • Strengthening Health & Wellbeing: Full benefits package after the completion of 3 months, including 100% Employer paid Extended Health Benefits, Vision Care, Dental coverage, and Employee and Family Assistance Program.
  • Investing in YOUR future: We have a generous group RRSP Matching Plus plan.
  • Relax & Recharge: Paid time off and additional paid ‘Flex Days’ every three weeks.
  • Shape the Community: Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.
  • More Flexibility: Our Hybrid work model lets you split your time between home and the office.

 

APPLY NOW

No phone inquiries please. We thank all applicants in advance for their interest; however, only qualified candidates will be contacted for an interview.

Small Business BC is an inclusive employer. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please email [email protected] to discuss your accessibility needs.


Location: Vancouver
Reports to: Director of Marketing
Status: Permanent, Full-time Employee, Excluded

APPLY NOW

ABOUT SMALL BUSINESS BC

Small Business BC (SBBC) is a non-profit organization that is here to help British Columbia’s entrepreneurs grow successful and sustainable businesses. Supported by PacifiCan and the BC Ministry of Jobs, Economic Recovery and Innovation, we celebrate and champion the thriving small business community within BC.

PRIMARY FUNCTION

The Marketing Manager possesses demonstrated leadership skills that will drive the strategy and execution of the marketing-related activities for the organization including the marketing of the SBBC Brand, products, services, and programs. They will have experience managing multiple marketing channels, developing impactful internal marketing team operations, and building strong partnerships to ensure SBBC effectively supports the BC small business community. This role supervises a dynamic team of dedicated professionals committed to providing the highest quality marketing campaigns, products and services.

JOB DUTIES AND TASKS

  • Develops and executes the marketing strategy for SBBC to support its operational goals.
  • Development, oversight, and delivery of promotional activities in collaboration with departmental leadership and organizational objectives.
  • Provides strategic leadership to the Marketing and Communications department.
  • Responsible for managing a team of staff including performance management, coaching and/or discipline when required, as well as hiring and training new employees.
  • Manages budgets and contracts for marketing materials and services.
  • Manages graphic design elements for all marketing materials.
  • Collaborates with other departments to develop and execute marketing strategy for all SBBC’s product assortments, services, and programs. Oversees and leads the strategic development, execution, and improvement of operational marketing plans and tools.
  • Develops and maintains relationships with SBBC’s community partners, small businesses, government, agency, and sponsors.
  • Collaborates with teams to develop content to support campaigns, including (but not limited to): email, web, content, social media, video, and printed/digital asset.
  • Develops, and oversees branding and advertising strategies to increase SBBC awareness and customer base.
  • Responsible for the SBBC website – including development and support – in partnership with marketing leadership.
  • Collaborates with senior management to develop and execute surveys of the small business community to assess their business needs and challenges.
  • Creates operations procedure for marketing business processes and brand development strategy.
  • Monitors and reports marketing metrics; analyzes marketing campaigns and makes recommendations for enhancing effectiveness.
  • Promotes the products and services of SBBC by participating in various outreach activities and partnership initiatives, such as tradeshows, events, and presentations to stakeholders in the community.
  • Performs related job-related duties as assigned.

 QUALIFICATIONS

  • A degree in Marketing, Communications or Business, or an equivalent combination of education and experience.
  • Minimum 5 years of marketing/communications experience, with a focus on strategy, planning and implementing integrated digital and traditional marketing communications campaign programs.
  • Demonstrated experience in leading, a team, a minimum of 2 years is preferred.
  • Ability to manage a marketing team across functions including web, digital marketing, sponsorships, and internal/external communications.
  • Strong proficiency in digital marketing – including website management, analytics, and content marketing.
  • Experience creating and editing written content for a variety of marketing and communications channels, including media, website, email, and social media.
  • Campaign experience with software and online tools, including Facebook, Instagram, TikTok, LinkedIn, Twitter, Hootsuite, YouTube, WordPress, AdWords, Creative Suite (Illustrator, Photoshop, InDesign, etc.) and online email marketing solutions, such as MailChimp.
  • Entrepreneurial and builder mindset; maintains a “roll-up-your-sleeves”, goal-oriented and solutions focused attitude to all internal and external initiatives.
  • Excellent interpersonal and client service skills, with ability to develop contacts.
  • Ability to manage multiple large complex projects with tight timelines.
  • Exceptional writing and editing skills.
  • Current knowledge of social media and digital marketing tools, insights, trends, and best practice industry standards.
  • An eye for detail and appreciation of branding consistency in marketing materials.
  • Comfortable with public speaking and presentations.
  • Experience in graphic design is an asset.
  • Knowledge of SEO/UX/UI/CRO, especially in relation to WordPress, is considered an asset.
  • Ability to speak and write in additional languages (French, Mandarin, Farsi, Spanish) considered an asset.

 WHAT WE CAN OFFER YOU

  • Remuneration: Competitive compensation based on education and experience.
  • Strengthening Health & Wellbeing: Full benefits package after the completion of 3 months, including 100% Employer paid Extended Health Benefits, Vision Care, Dental coverage, and Employee and Family Assistance Program.
  • Investing in YOUR future: We have a generous group RRSP Matching Plus plan.
  • Relax & Recharge: Paid time off and additional paid ‘Flex Days’ every three weeks.
  • Shape the Community: Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.
  • More Flexibility: Our Hybrid work model lets you split your time between home and the office.

 

APPLY NOW

No phone inquiries please. We thank all applicants in advance for their interest; however, only qualified candidates will be contacted for an interview.

Small Business BC is an inclusive employer. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please email [email protected] to discuss your accessibility needs.


Location: Vancouver
Reports to: Program Manager, CDAP
Status: Temporary, Full-time, 1-year contract with potential for extension

APPLY NOW

ABOUT SMALL BUSINESS BC

Small Business BC (SBBC) is a non-profit organization that is here to help British Columbia’s entrepreneurs grow successful and sustainable businesses. Supported by PacifiCan and the BC Ministry of Jobs, Economic Recovery and Innovation, we celebrate and champion the thriving small business community within BC.

PRIMARY FUNCTION

We are seeking a driven and organized Program Coordinator who is interested in being part of a passionate team that delivers high quality customer service and pathfinding resources to program participants. This is an exciting opportunity to become part of a program that assists small businesses with digital adoption and partners advisors with entrepreneurs to grow business online in British Columbia. Reporting to the Program Manager, this position works closely with the internal and external CDAP delivery team and is responsible for coordinating all program activities while liaising closely with program partners and contract staff.

This position is for a one-year contract with potential for extension contingent on continued program funding.

JOB DUTIES & TASKS

  • Coordinates CDAP E-Commerce Advisor program:
  • Attends virtual training sessions and presents information about SBBC
  • Supports the creation and delivery of program training materials
  • Works with third party partners to coordinate communications and activities for student cohorts
  • Responsible for advisor onboarding activities including setting up technology systems
  • Acts as main liaison between active cohort team and grants adjudication team
  • Liaises and coordinates ad hoc sessions with training partners
  • Identifies issues with program delivery and develops solutions
  • Monitors CRM activity
  • Identifies gaps in training and implement additional resources or coaching
  • Supports CDAP grants adjudication team
  • Provides front-line, telephone and email customer service to prospective applicants/clients
  • Conducts needs assessments and initiates the appropriate action or referral
  • Answers questions, provides information, and communicates criteria for acceptance into the program.
  • Conducts grant review for accuracy and completion, requests required documentation where needed.
  • Examines and resolves problems escalated by client services staff.
  • Enters client contact and interaction information into SBBC’s CRM.
  • Builds rapport and maintains client relationships
  • Develops and delivers training and orientation to internal and program staff in program policies and procedures.
  • Conducts follow-up assessments, evaluation and retraining when necessary.
  • Tracks program progress and contributes to reporting of program metrics, compiling quantitative monthly, quarterly, and annual report metrics and qualitative reporting related to E-Commerce Advisors and grants
  • Performs miscellaneous job-related duties as assigned.

 QUALIFICATIONS

  • A degree or diploma in Business Management and extensive retail or customer service experience, or an equivalent blend of education and business-related experience.
  • Minimum 2 years’ experience in business administration, customer service, or program coordination
  • Experience with working in an office environment and managing confidential material and information with discretion
  • Familiarity with e-commerce, digital marketing, and business technology
  • Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing
  • Strong attention to detail and organizational skills
  • Strong computer skills in MS Suite, G-Suite, P.O.S, Outlook, CRM, QuickBooks
  • Passion for client services; customer service oriented with a demonstrated ability to think critically analyze situations, and solve problems
  • Thrive in a fast-paced environment, follow-through, and ability to juggle competing priorities with limited supervision
  • Ability to work in French is considered an asset, as well as additional languages (Spanish, Mandarin, Cantonese or Farsi)

WHAT WE CAN OFFER YOU

  • Remuneration: BCGEU Level: Range 18, Step 1 $2,233.00 bi-weekly (non-negotiable). (Small Business BC is not a government department; however, this position is a part of the BC Government Employees Union)
  • Strengthening Health & Wellbeing: Full benefits package after the completion of 3 months, including 100% Employer paid Extended Health Benefits, Vision Care, Dental coverage, and Employee and Family Assistance Program.
  • Investing in YOUR future: We have a generous group RRSP Matching Plus plan.
  • Relax & Recharge: Paid time off and additional paid ‘Flex Days’ every three weeks.
  • Shape the Community: Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.
  • More Flexibility: Our Hybrid work model lets you split your time between home and the office.

APPLY NOW

No phone inquiries please. We thank all applicants in advance for their interest; however, only qualified candidates will be contacted for an interview.

Small Business BC is an inclusive employer. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please email [email protected] to discuss your accessibility needs.


Location: Vancouver
Reports to:
Education Services Manager
Status: Full-Time, 1-Year Contract

APPLY NOW

ABOUT SMALL BUSINESS BC

Small Business BC is a non-profit organization that is here to help British Columbia’s entrepreneurs grow successful and sustainable businesses. Supported by funds from PacifiCan and the BC Ministry of Jobs, Economic Recovery and Innovation, we celebrate and champion the thriving small business community within BC.

PRIMARY FUNCTION

We are searching for a motivated individual with an eye for visuals and technical experience to deliver E-learning components for Small Business BC’s special E-learning projects. This role will be integral in developing content, graphic design and implementing e-courses for external stakeholders. The role works closely with teams at SBBC to oversee the development, launch and success of exciting new e-learning curriculum for small businesses
This position is for a one-year contract with potential for extension contingent on continued program funding.

JOB DUTIES AND TASKS

  • Bring client centric multimedia, graphics and UI/UX lens to support e-learning development, in alignment with learning objectives and intended takeaways, in a team-based approach.
  • Develops structure of high-quality online learning solutions such as e-learning courses and webinars, including bite-sized, interactive, visually engaging, and on-demand e-courses with audio, video, animations, interactive exercises, and on-screen text as appropriate for learning objectives.
  • Builds and maintains a repository of graphics, illustrations, videos, sound and other multimedia for content use.
  • Liaises with internal and external stakeholders for content, multimedia production and promotional materials.
  • Executes deliverables, in conjunction with the Project Manager, for instructional design plans, outlines, course content, and handouts.
  • Participates in coordination of workflows, work progress, and timelines internally in consultation with Program Manager, Education Services Manager, and VP Strategic Projects.
  • Troubleshoots technical issues related to development and implementation of e-learning components on LMS.
  • Maintain communications with internal stakeholders to ensure deliverables are met to the satisfaction of external partners.
  • Collects and collates metrics and feedback for reporting to stakeholders and funders.
  • Elicits, shares, and responds to client feedback for SBBC components of project.
  • Contributes to e-learning development by coordinating user testing of content and technology.
  • Documents and ensures smooth communications between external project stakeholders and SBBC, as well as between departments within SBBC, towards the success of the project overall.
  • Identifies connections and integrates outputs between all parties to ensure successful impacts towards project objectives.
  • Assists the Program Manager with digital marketing initiatives related to the project.
  • Contributes to other graphic design needs for Education department or projects as directed.
  • Performs other related duties as assigned.

QUALIFICATIONS

  • A degree or diploma in related fields such as Graphic Design, Multimedia Production, Web Design, UX, Adult Education, Digital Marketing, or an equivalent combination of education and work experience.
  • A minimum of 2 or more years of experience with e-learning or other types of online learning
  • Strong understanding of best practices in adult education, curriculum development, and online learning.
  • Expertise in software such as Adobe (Photoshop, Premier, After Effects, Audition, Illustrator, In Design) And UI/UX programs such as Adobe XD and/or Figma
  • Proficiency with audio/video production, web technologies, and multimedia production.
  • Attention to detail for producing error free content
  • Exceptional troubleshooting and problem-solving abilities.
  • Experience working with multiple stakeholders and/or in a nonprofit setting preferred
  • Proficiency with MS and G-Suite applications, LMS and online tools project management tools such as Asana
  • Familiarity with LearnDash or similar LMS
  • Comfortable working with reporting data, metrics, and qualitative feedback
  • Strong ability to work well independently and in collaboration with the Education Services team
  • Excellent professional written and oral communication skills
  • Understanding of the small business community or business experience an asset
  • Ability to work in French is considered an asset, as well as additional languages (Spanish, Mandarin, Cantonese or Farsi)

WHAT WE CAN OFFER YOU

  • Remuneration: BCGEU Level: Range 18, Step 1 $2,200.10 bi-weekly (non-negotiable).
    (Small Business BC is not a government department; however, this position is a part of the BC Government Employees Union)
  • Strengthening Health & Wellbeing: Full benefits package after the completion of 3 months, including 100% Employer paid Extended Health Benefits, Vision Care, Dental coverage, and Employee and Family Assistance Program.
  • Investing in YOUR future: We have a generous group RRSP Matching Plus plan.
  • Relax & Recharge: Paid time off and additional paid ‘Flex Days’ every three weeks.
  • Shape the Community: Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.
  • More Flexibility: Our Hybrid work model lets you split your time between home and the office.

Small Business BC is an inclusive employer. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please email [email protected] to discuss your accessibility needs.

APPLY NOW

APPLY NOW


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Discover the benefits of spending your co-op placement at Small Business BC and hear from some of our former co-op students on their experiences.

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We respectfully acknowledge our place of work is within the ancestral, traditional and unceded territories of the Xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səl̓ilwətaʔɬ/sel̓ílwitulh (Tsleil-Waututh) and that we serve the Peoples of the many Nations throughout British Columbia.