Location: Vancouver
Reports to: Chief Executive Officer
Status: Full-time, Permanent, Union Excluded Position

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ABOUT SMALL BUSINESS BC

PRIMARY FUNCTION

DUTIES AND TASKS

1. Acts as main liaison between the executives, internal colleagues, and external stakeholders.
2. Functions as an executive assistant to the Chief Executive Officer (CEO) and through them, the Board of Directors, with access to confidential and sensitive information.
3. Attends Board and committee meetings and records, edits, and distributes meeting minutes to appropriate stakeholders
4. Organizes and coordinates logistics for the Annual General Meeting.
5. Oversees all incoming/outgoing communications, including emails, phone calls, reports and internal correspondence for the CEO.
6. Keeps the CEO’s calendar up-to-date, including adding events, rescheduling appointments and providing daily briefings.
7. Coordinates logistics for meetings and workshops for internal staff, Board of Directors, and external stakeholders;
8. Coordinates meetings and small event logistics such as scheduling, set up, catering, technology testing and materials preparation
9. Coordinates and schedules travel itineraries
10. Books, records, and tracks travel/expenses for the Board and executive team
11. First point of contact for correspondence directed to the Executive Team and responds to request for information.
12. Produces and/or maintains confidential materials such as reports, presentations, memorandums, formal correspondences, and briefing notes, and related documents for the CEO, Executive Team and the Board.
13. Produces reports and presentations for distribution to staff and external partners.
14. Responsible for creating, distributing, and archiving staff and leadership team meetings agendas and minutes.
15. Prepared regular task updates to be addressed and dealt with.
16. Coordinates production of Annual Report and contributes to the preparation of the annual audit.
17. Ensures By-Law updates and related administrative tasks are completed.
18. Supports financial management by processing contracts, invoices, expense sheets, and documents for approval and filing.
19. Assists in preparation of and overseeing the administrative budget.
20. Assists in tracking inventories, monitoring expenditures, coordinating vendor services (IT, janitorial, etc.) and ordering of equipment, furniture, and supplies.
21. Creates and maintains efficient electronic and physical filing systems, and maintains board, committee, staff, stakeholder, and contractor contact lists.
22. Performs other related duties as required.

QUALIFICATIONS

• Degree or diploma in Business Administration, Small Business and Entrepreneurship, or Commerce, or an equivalent combination of education and business-related experience.
• Minimum 5 years’ experience working with high level administrative support and/or in an office environment, coordinating schedules and appointments, writing reports, taking minutes and managing confidential material and information with discretion, tact and diplomacy.
• Excellent attention to detail, organizational, written, and verbal communication skills.
• Strong computer skills in MS Office (Word, Excel, Powerpoint & Outlook)
• Knowledge of how to source information on government regulations and resources.
• Entrepreneurial mindset an asset.
• Ability to handle multiple projects, multi-task and manage time in a high volume, fast paced, demanding environment;
• Motivated self-starter, willing to take initiative, with proven problem-solving and critical thinking abilities.
• Strong public speaking/teaching skills and interpersonal skills.
• Ability to work flexible hours when needed and/or work occasional evenings or weekends.
• Familiarity with non-profit sector and knowledge of basic legal principles of business considered an asset.
• Strong customer service acumen and affinity for researching and finding the correct information to provide to clients.
• Ability to work in French is considered an asset, as well as additional languages (Spanish, Mandarin, Cantonese or Farsi).

WHAT WE CAN OFFER YOU

• Remuneration: Competitive compensation based on education and experience.
• Strengthening Health & Wellbeing: Full benefits package after the completion of 3 months, including 100% Employer paid Extended Health Benefits, Vision Care, Dental coverage, and Employee and Family Assistance Program.
• Investing in YOUR future: We have a generous group RRSP Matching Plus plan.
• Relax & Recharge: Paid time off and additional paid ‘Flex Days’ every three weeks.
• Learning & Development: Realize your potential with dedicated funds for continued learning and development.
• Shape the Community: Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.
• More Flexibility: Our Hybrid work model lets you split your time between home and the office

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Location: Vancouver
Reports to: Program Manager, CDAP
Status: Full-time, Temporary, 1–year contract

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ABOUT SMALL BUSINESS BC

Small Business BC (SBBC) is a non-profit organization that is here to help British Columbia’s entrepreneurs grow successful and sustainable businesses. Supported by PacifiCan and the BC Ministry of Jobs, Economic Development and Innovation, we celebrate and champion the thriving small business community within BC.

PRIMARY FUNCTION

We are seeking a motivated and organized Client Services Assistant, Canada Digital Adoption Program (CDAP) who is interested in being part of a passionate team that delivers high-quality customer service for grant applicants. This is an exciting opportunity to become part of a program that assists small businesses with digital adoption and partners new graduates with entrepreneurs to grow business online in British Columbia. Reporting to the Program Manager, CDAP, this position will provide program administration, client intake support, and answer general inquiries for the program.

JOB DUTIES & TASKS

• Provide front-line customer service to prospective applicants/clients
• Monitors the shared inbox & provides front-line telephone and email customer service to clients.
• Collaborates with team on intake approval rate, intake volumes and processing speed to maintain a healthy pipeline.
• Answers questions, provide information and communicate criteria for acceptance for the grant.
• Determines applicant eligibility by reviewing confidential business registration and tax documents.
• Conducts needs assessments, reviews and approves intake/application forms, and initiates the appropriate follow up action or referral.
• Collaborates with team to handle grant volume, troubleshoot, resolve or escalate client services issues as needed.
• References federal and provincial databases including but not limited to OrgBook BC , Corporations Canada, BC Online and Registration Services and North American Industry Classification System with clients for information pathfinding.
• Provide information and resources regarding the various business-related supports available
• Provides advice on where small businesses can go to find support from all levels of government, not-for-profits, private industry, and other appropriate agencies.
• Provides input and content for digital pathfinding and supports for small businesses.
• Client Relationship Management
• Enters, records and tracks all phone calls or other client interaction information into CRM, manage and maintain database of records and registration documents as needed.
• Searches for client interaction history, if necessary, to provide better service to clients
• Perform miscellaneous job-related duties as assigned.

QUALIFICATIONS

• A diploma in Sales and Marketing, Business Management, Small Business and Entrepreneurship, or E-Commerce, and customer service experience, or an equivalent blend of education and business-related experience.
• Demonstrated experience in business administration, sales and/or customer service.
• Experience with working in a fast-paced environment and managing confidential material and information with discretion, diplomacy, and tact.
• Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing.
• Strong attention to detail and organizational skills.
• Strong computer skills in MS Suite, P.O.S, Outlook, CRM.
• Passion for client services; customer service oriented with a demonstrated ability to identify opportunities and solve problems.
• Familiarity with e-commerce, digital marketing, and business technology is considered an asset.
• Ability to work in French is considered an asset, as well as additional languages (Spanish, Mandarin, Cantonese or Farsi)

WHAT WE CAN OFFER YOU

• Remuneration: BCGEU Level: Range 9, Step 1 $1738.10 bi-weekly (non-negotiable).
  (Small Business BC is not a government department; however, this position is a part of the BC Government Employees Union)
• Strengthening Health & Wellbeing: Full benefits package after the completion of 3 months, including 100% Employer paid Extended Health Benefits, Vision Care, Dental coverage, and Employee and Family Assistance Program.
• Investing in YOUR future: We have a generous group RRSP Matching Plus plan.
• Relax & Recharge: Paid time off and additional paid ‘Flex Days’ every three weeks.
• Shape the Community: Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.
• More Flexibility: Our Hybrid work model lets you split your time between home and the office.

Application Details

No phone inquiries please. We thank all applicants in advance for their interest; however, only qualified candidates will be contacted for an interview.

Small Business BC is an inclusive employer. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please email [email protected] to discuss your accessibility needs.

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Location: Vancouver
Reports to: Chief Strategy Officer
Status: Part-time, 0.60 FTE, 1 year contract

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ABOUT SMALL BUSINESS BC

SBBC is an independent non-profit providing holistic support to BC businesses throughout their entire journey. We provide affordable, universal access to expert advice, education and unbiased business resources. We ensure every BC business has someone in their corner—whether they need practical advice or a source of inspiration.

PRIMARY FUNCTION

We are seeking a driven and organized Junior Bookkeeper to support SBBC’s accounting team and its operations in a part time capacity of 3 days a week. In this on-site role, you will be responsible for full-cycle bookkeeping, vendor management, maintaining financial transactions, record and reporting with high accuracy to ensure fiscal integrity of SBBC’s special projects. The ideal candidate will possess strong communication, organization and problem-solving skills and a keen eye for detail.

JOB DUTIES AND TASKS

• Perform full-cycle bookkeeping for SBBC special projects
• Manage existing vendors and set up new vendors in QuickBooks Online bookkeeping software
• Perform financial data entry, accounts payable and accounts receivable
• Create and process invoices as required
• Process payments using SparcPay and Telpay
• Maintain records, follows the established administrative and financial policies and procedures
• Prepare business documents such as letters, memos, reports
• Prepare monthly, quarterly, and annual financial reports
• Perform bank, credit card and account reconciliations
• Process and validate documents, purchase statements and other financial records as required
• Perform reconciliation with accuracy and in compliance with established financial processes
• Work with project teams to ensure timely processing of invoices or vendor payments
• Assist on other accounting projects and supports the Controller and/or Bookkeeper as required
• Analyses existing systems and suggest improvement in processes to increase efficiencies
• Perform other job-related duties as required

QUALIFICATIONS

• Post secondary education in a recognized accounting program, an accounting/bookkeeping certificate or diploma, or an equivalent blend of education and experience.
• Minimum two (2) years of experience in a bookkeeping role (full cycle) with advanced knowledge of QuickBooks Online.
• Familiarity with EFT systems and accounting software programs. Experience specifically with Dext, Telpay, and/or SparcPay considered an asset.
• Strong organizational skills, including attention to detail and ability to multitask.
• Experience working in an office environment and managing confidential information with discretion.
• Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing.
• Demonstrated focus and ability to work independently to complete work within deadlines.
• Experience working with not-for-profit organizations and CRM experience a strong asset.
• Ability to work in French is considered an asset, as well as additional languages (Spanish, Mandarin, Cantonese or Farsi).

WHAT WE CAN OFFER YOU

• Remuneration: BCGEU Level: Range 11 Step 1: $26.24/hour (non-negotiable).
  (Small Business BC is not a government department; however, this position is a part of the BC Government Employees Union)
• Strengthening Health & Wellbeing: Benefits package after the completion of 3 months, including 100% Employer paid Extended Health Benefits, Vision Care, Dental coverage, and Employee and Family Assistance Program.
• Investing in YOUR future: We have a generous group RRSP Matching Plus plan.
• Shape the Community: Be a part of a young, talented, driven, and fun team working hard to make a difference within the small business community.

Application Info

Please note that is in on-site, 3 days/week in-office position with limited flexibility to work remotely.

No phone inquiries please. We thank all applicants in advance for their interest; however, only qualified candidates will be contacted for an interview.

Small Business BC is an inclusive employer. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please email [email protected] to discuss your accessibility needs.

APPLY NOW