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From Shipping to Returns: Keys to E-Commerce Success

Streamlining Your Online Operations for Customer Satisfaction

Course Description

Shipping and delivery are extensions of your customer experience. Once a customer clicks ‘buy’, it is your job to fulfill, ship and deliver their purchase through a seamless end-to-end experience. When done right, your operations can help save you time, money and stress, and they can boost your customers’ satisfaction.

Gain insights and tips on how to streamline your operations for success. Learn how to manage orders as your business grows, packaging your product with sustainability in mind, the value of providing your customers with delivery options, and the importance of a clear returns strategy.

What Will I Learn?

  • How to manage orders as your business grows

  • How to optimize operations and avoid costly pitfalls

  • The importance of providing customers with delivery options

  • How to manage returns and develop a return strategy to create the ideal returns experience

Presented By

Canada Post logo and symbol, meaning, history, PNG

This webinar will take place via Zoom. Instructions to join our Zoom meeting will be sent to you two hours in advance.

At Small Business BC, our number one priority will always be the health and safety of our clients, staff and service providers. As a result, we continue to deliver all our services online, or over the phone until further notice. View our resources for getting Back to Business, or connect directly with a business advisor through our COVID-19 Support Service.

Please note: all webinar participants will also receive access to a recording for seven days after the live session.

Session Date & Time
August 24, 2021 at 10:30 AM to 11:30 AM
  • Length: 1 Hour
  • Language: English
  • Subject: Operations
  • Price: Free
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We respectfully acknowledge our place of work is within the ancestral, traditional and unceded territories of the Xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səl̓ilwətaʔɬ/sel̓ílwitulh (Tsleil-Waututh) and that we serve the Peoples of the many Nations throughout British Columbia.