The Handpicked Home Inc.
White Rock, Mainland/Southwest
The Handpicked Home Inc.
White Rock, Mainland/Southwest
Nestled in the heart of uptown White Rock and on the traditional, unceded territory of the Semiahmoo First Nation and broader territory of the Coast Salish Peoples, our mission at The Handpicked Home is to provide our customers with a unique and fulfilling shopping experience through introducing handpicked and locally designed home décor and gift items, meant to warm the heart & home. “Often described by customers as a haven for those seeking unique and beautiful pieces to adorn their homes, with a focus on locally-sourced and sustainable products, the intention when opening The Handpicked Home was to be a valuable member of the community in a meaningful way; the bigger the footprint I created for myself, the more of a positive difference I hoped to make. Donating to local organizations; voicing my ideas, opinions and positivity; rallying for my fellow small businesses – these are all the incredible ways I’ve connected with people and fellow professionals on a daily basis, for which I am so proud.” - Piya Sandhu, Owner and Chief Curator. “For The Handpicked Home, offering locally- and artisan-made goods means our customers get to discover how much talent there is right in our own backyards and learn about the maker’s story and how each treasure is uniquely made – and that is a wonderful gift to share with everyone who walks through the shop.” Bringing back the fun, connected, human side to shopping — that is our goal for our customers. We hope you enjoy The Handpicked Home as much as we enjoy having you. As always, thank you for supporting local & all your small shop love!
Nominations
Read below to find out why they deserve your vote in each category.
E-Commerce Experience Award
How have you optimized your e-commerce store to create a strong user experience for your community, (through content, education, reviews etc.) and what results have you achieved?
The Handpicked Home’s e-commerce store was designed to provide the consumer a replicated experience of exploring the shop in person; it is heavier on content to allow users to learn about our story, and build trust in our brand and the investment we make in our local economy. Our website is updated with fresh products daily, and fresh news weekly, to give customers a reason to keep checking back and looking forward to repeat shopping experiences. Our intention is to give our guests such a uniquely tailored experience, that it truly makes them feel like they are connecting directly with us the way they would in-store, which includes: a pick-up option at checkout, to allow our local clients to save on shipping costs, and visit the shop for a chat with staff and a browse-around for more products in person; personalized thank you emails to let customers know their orders are ready with tracking information when required; as well as product information that often includes user benefits, its history, the creator’s inspiration, and why The Handpicked Home loves it so much. Surfing the Home and Our Story pages of our website tells wonderful stories of how The Handpicked Home was established, how it has been embraced as the Peninsula’s Best Home Décor Store and Best Gift Store year after year, and all the ways the shop continually gives back to its community. Knowing that the site draws a wide range of ages in shoppers (from 25 to 65 years), the goal was to provide ease of use, easy payment options (from Apple Pay to interest-free payment plans), and also The Handpicked Home’s origin story. These have resulted in an average of 20% year over year traffic increase, including unique visitors and conversion rates, along with wonderful feedback directly from customers who have shared how fun, convenient and user-friendly it is to peruse and shop their favorite products online. Handpicking the products for our customers to handpick for themselves and their loved ones is a special gift to share together. We love giving our guests every reason to love our goods as much as we do!
Why do you deserve to win the E-Commerce Experience Award?
At The Handpicked Home, the shopping experience means everything to us – whether that is experienced in-store, or online. We’ve always enjoyed sharing who we are, the love we have for our community, as well as the story behind each item that is handpicked to purchase, and we’ve worked hard to portray this on our site as well. From user friendliness that is no match for our seasoned White Rock customer base, to an enthusiastic social media presence, our e-commerce experience is meant to warm the heart and home just the same as it does in person. We appreciate that our customers trust us (from Toronto to LA to Sydney, Australia!) and believe in spreading that made-with-local-love energy as much as we do; it warms our hearts to connect with them in this way, every day.