Tell Us Your Story. What motivated you to start your business? Why are you passionate about what you do?

I am a passionate therapist with exceptional skills that match my knowledge of the human body. I have worked in the health and wellness industry for 15+ years, as a fitness instructor, manager of a multidisciplinary clinic, and RMT. This experience has given me a broader knowledge of the health and wellness industry and I am happy to share information on additional modalities with her clients and staff. New Heights Massage is not only a great place to receive quality massage therapy but also an opportunity for RMTs to grow and manage their own thriving practices with the support and mentorship from myself.

Describe and demonstrate, including metrics, your community support. How do you support and uplift your community, and how do they show that support in return? Minimum 25 words, maximum 2500 characters.

New Heights Massage is not only a great place to receive quality massage therapy but also an opportunity for RMTs to grow and manage their own thriving practices with the support and mentorship from Suzie herself. We have participated in Hats Off Day in Burnaby Heights the two years we've been open. We donated two massages to raffle off at the Gilmore School spring fair. Along with participating in Halloween on the Heights as well. Our community shows their support of us by coming back and booking more and more appointments with us. We have slowly been able to add more and more therapists to the clinic and they are busy. Our community has really shown they like us being here.

Why do you deserve to win the Business Impact award?

At New Heights Massage Therapy, clinic owner Suzie Morrison has cultivated a vibrant, supportive culture that empowers her team of skilled massage therapists to provide exceptional, personalized care to their clients. Recognizing the vital role a positive workplace environment plays in fostering productivity, wellness, and job satisfaction, Suzie takes great care in hand-selecting therapists who embody a spirit of enthusiasm and patient-centered service. By offering below-industry-standard rental rates, she ensures her therapists can focus on delivering high-quality treatments without the burden of exorbitant overhead costs. This investment in her team pays dividends, as the therapists are able to thrive, regularly participating in training workshops that expand their clinical expertise in modalities like TMJ therapy, prenatal massage, muscle energy technique, and gua sha, etc. The monthly staff meetings Suzie facilitates further cement a sense of unity, allowing the therapists to share knowledge, problem-solve challenges, and celebrate each other's successes. To foster a spirit of friendly competition and encourage business-building activities, Suzie has even implemented an "Ultimate New Heights Champion" program, whereby therapists earn points for positive client reviews, community involvement, and other growth-oriented achievements, with the top performer at year's end earning a cash prize and trophy. This multifaceted approach to cultivating a vibrant, supportive workplace culture not only benefits the therapists themselves, but also directly translates to an unparalleled client experience, as patients consistently remark on the warmth, expertise, and individual attention they receive at New Heights Massage Therapy.

Tell Us About Your Culture. How are you creating a sustainable and healthy workplace where everyone feels welcome? Provide examples of leadership you show in interactions with clients, vendors, contractors, staff and others.

At New Heights Massage Therapy, clinic owner Suzie Morrison has cultivated a vibrant, supportive culture that empowers her team of skilled massage therapists to provide exceptional, personalized care to their clients. Recognizing the vital role a positive workplace environment plays in fostering productivity, wellness, and job satisfaction, Suzie takes great care in hand-selecting therapists who embody a spirit of enthusiasm and patient-centered service. By offering below-industry-standard rental rates, she ensures her therapists can focus on delivering high-quality treatments without the burden of exorbitant overhead costs. This investment in her team pays dividends, as the therapists are able to thrive, regularly participating in training workshops that expand their clinical expertise in modalities like TMJ therapy, prenatal massage, muscle energy technique, and gua sha, etc. The monthly staff meetings Suzie facilitates further cement a sense of unity, allowing the therapists to share knowledge, problem-solve challenges, and celebrate each other's successes. To foster a spirit of friendly competition and encourage business-building activities, Suzie has even implemented an "Ultimate New Heights Champion" program, whereby therapists earn points for positive client reviews, community involvement, and other growth-oriented achievements, with the top performer at year's end earning a cash prize and trophy. This multifaceted approach to cultivating a vibrant, supportive workplace culture not only benefits the therapists themselves, but also directly translates to an unparalleled client experience, as patients consistently remark on the warmth, expertise, and individual attention they receive at New Heights Massage Therapy.

Why do you think you should win the Premier’s People’s Choice Award?

Burnaby New Heights Massage Therapy is truly deserving of the Premier's People's Choice Award. In just over a year of operation, this flourishing clinic has already made a significant impact on the local community and cemented its reputation as a trusted provider of exceptional massage therapy and holistic wellness services. What sets New Heights apart is its unwavering commitment to delivering personalized, high-quality care that goes above and beyond the typical massage experience. From their humble beginnings as a solo practice, the clinic has rapidly grown to a team of 18 skilled therapists offering an impressive range of modalities, including massage, acupuncture, and chiropractic treatments. This rapid expansion speaks volumes about the clinic's ability to meet the growing demand for their services and their dedication to making comprehensive wellness accessible to the Burnaby community. Beyond their clinical excellence, New Heights has also distinguished itself through its active involvement in local community events. Whether it's participating in "Hats Off Day," "Halloween on the Heights," or the "Gilmore Community School Spring Fair," the clinic consistently demonstrates its desire to be a true partner and contributor to the neighborhoods it serves. This level of engagement not only builds goodwill and brand recognition, but it also reflects the clinic's genuine commitment to supporting the wellbeing of the people in its community. Burnaby residents have taken notice, evident in the clinic's impressive 4.9-star Google rating and glowing reviews that praise the professionalism, knowledge, and personalized care of the New Heights team. As one recent reviewer eloquently stated, New Heights Massage Therapy is a "gem in the neighborhood," providing relief, relaxation, and a holistic approach to wellness that has truly made it a staple in the community. With their rapid growth, community involvement, and exceptional patient satisfaction, Burnaby New Heights Massage Therapy is undoubtedly a worthy recipient of the Premier's People's Choice Award.