Canada’s senior population now exceeds the number of children aged 14 and under for the first time ever. Over 7.5 million people are now aged 65 and […]
“Customer Service” for Small Business
How to Keep Your Clients: Account Review Meetings
While converting new prospects is an easy way to measure the return on investment, there is also often a larger untapped pocket of potential in the clients your company already serves. The first step to accessing this potential is an account review.
Managing Social Media Complaints – The New Public Relations
The advent of technology and social media platforms, such as Facebook, Twitter and Instagram, have empowered and encouraged individuals to express their opinions online. But, what happens when your business […]
Earning the Trust of Your Customers During Reopening
With a recent study showing 85 per cent of consumers need to see proof of enhanced safety measures, how can you demonstrate to customers it’s safe to come back? Join us for this informative webinar and learn how to identify and understand customer safety needs.
5 Ways to Strengthen Your Business Through Recognition & Appreciation
As business owners, we are always looking for ways to strengthen our businesses so that we can be more resilient and successful. We often turn to traditional marketing and advertising […]
How to Respond to Negative Reviews Online
Online reviews play a key role in whether a customer chooses to do business with you. In fact, 97% of customers consult online reviews before making a purchasing decision. […]
6 Benefits of Hiring Temporary Holiday Staff
The annual festive retail bonanza is just around the corner and it’s time to ask – Is your business ready? For many, the ‘most wonderful time of the year’ is […]
Five Tips for Becoming a Popup Market Vendor
The popularity of community events such as farmers markets, car free days and Christmas markets has soared in British Columbia in recent years. Not only are these events an excellent […]
Essential Automation Tools For Small Businesses
Do you ever find yourself spiraling in a vortex of wasted time, flitting through files of paper trying to locate a particular document? Are you still manually sending the same […]
6 Tips for Hiring Seasonal Employees
The Holiday Season is almost upon us. It’s a time of big crowds, big sales, and (hopefully) big profits for small business owners. As the cash registers jingle, extra help […]