Perfect Phrases for Business Letters

Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:

  • The best techniques to communicate messages and goals in business letters and proposals
  • Tips for bringing out the best in every employee in every business
  • Dialogues and scripts to practice interactions with customers or employees― tailorable to any industry or company culture
  • Phrases for each step of the sales process
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