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Emerging Trends in Small Business

How to Prepare for 2021 and Beyond

Course Description

The COVID-19 pandemic has heavily impacted Canadian businesses. Small businesses especially have been forced to adapt and pivot in several different ways. From restaurants quickly moving to contactless pickup, to retailers making the jump to ecommerce, to the surge in video and teleconsultantions, small business owners have found ways to make our “new normal” work for their customers. Many of these changes are likely to stay.

Join us for this informative and fast-paced webinar to learn more about a variety of technology and digital payment trends that your small business should consider as the new year approaches. Discover the practical ways consumer behaviour has changed, and how your business can continue to reach consumers at home, create a safe shopping experience, and achieve organic long-term growth.

What Will I Learn?

  • Payment trends and technology that small businesses are adopting

  • Changing consumer behaviours since COVID-19 and how you can adapt

  • Creating a safe retail experience for your consumers

  • Ways to connect and attract more customers

Presented By

Due to the rapidly evolving public health situation surrounding COVID-19, Small Business BC has reached the difficult decision to modify how we deliver our services in the coming weeks.

As an organization, our number one priority will always be the health and safety of our clients, staff and service providers. We also want to ensure we maintain the high service standards our clients expect. As such, we will be delivering all our services online, or over the phone, until further notice. See here for more information on our service changesPlease use our COVID-19 small business resources – including this practical checklist for business continuity.

Session Date & Time
Monday, November 16, 2020 10:00am to 11:00am
  • Length: 1 Hour
  • Language: English
  • Subject: Technology, Operations

No other upcoming sessions are available. Please contact us if you are interested in other dates.

  • Price: Free
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