Ted Topping

Writer

Ted Topping is president of Creative Insights Inc., a customer-experience consulting firm based in Vancouver. As a speaker, author, consultant and program creator, he helps consumer-facing organizations in sectors such as retail, hospitality and tourism perfect the customer experience they offer. Ted is facilitator of Perfecting the Customer Experience, a unique benchmarking program at the Disneyland® Resort that demonstrates the service standard to which every consumer-facing business should aspire.