Cindy started her career in customs brokerage in 1995. She began working weekends and overnight shifts for a large Canadian Corporate broker and quickly moved her way up to being a Customs Rater and Release Specialist. After learning the ropes by working in the trenches Cindy decided to further her education and return to college. At the University of the Fraser Valley, she achieved a Diploma in Computer Information Systems. This background in the technology field gives Cindy a special perspective when developing processes and procedures within the customs brokerage industry. During her time in college, she continued work within the brokerage community.

Once she finished college she went to work for a locally owned Customs Broker. At this new firm, Cindy really got to see the operational side of the industry, being on the management team, assisting with IT solutions, handling CBSA accounting functions, and heading the Client Services/Sales department were only a few of her rolls in the ten years that she spent there.

When she left that firm and moved on to join another, Cindy was excited again to have a new roll in her customs brokerage experience. She headed the compliance department’s Free Trade Agreement program, developing it into a consistent and profitable revenue stream. From there she moved on to head a project to rebrand their external Air Import Clearance Marketing Program and internal Air Import Processes. This rebranding more than tripled the Air Import business in under a two-year window. It also allowed Cindy to gain valuable leadership experience within the freight community. Working hand in hand with Air and Ocean imports and exports.

With more than 20 years of experience in the industry, Cindy gives Community Customs Brokers the background and history required to flourish with a new and fresh initiative to support their clients in the best way possible. Cindy inherited her entrepreneurial spirit from her father. She watched him build success for their family through his hard work and dedication to his employees and customers. Her strong work ethic and determination for success not only for herself but for her clients and colleagues drives her to always push for the best solution, the newest tools, and the greatest results.

Cindy has a passion for helping other small business owners succeed through sharing her experience and knowledge.