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Announcing Changes to SBBC Services due to COVID-19

Due to the rapidly evolving public health situation surrounding COVID-19, Small Business BC has reached the difficult decision to modify how we deliver our services in the coming weeks.

As an organization, our number one priority will always be the health and safety of our clients, staff and service providers. We also want to ensure we maintain the high service standards our clients expect. As such, we will be delivering all our services online, or over the phone, until further notice. Please use our COVID-19 small business resources – including this practical checklist for business continuity.

Below is an outline of how our various services will be modified to ensure the safety and well-being of our staff, community and speakers.

Office Closure

In an attempt to play our part in helping to #FlattenTheCurve, Small Business BC’s office is now closed to the public. We want to reassure clients our services are all still available remotely via phone or email. Our staff are working remotely from home, and are standing by to assist in this challenging time. As the situation surrounding COVID-19 moves rapidly, we will reassess this policy on May 1st. 

Seminars

Beginning today, all our seminars will now be delivered online via webinar. All attendees will have access to a webinar recording, which you can watch at your convenience for the next seven days.

Our webinars are hosted through Adobe Connect. If you’ve never attended an Adobe Connect webinar before, there are some quick steps to take to ensure you’re ready to go when you access the webinar. For information on how to test your setup and prepare for the webinar, please visit our Adobe Connect Information Page.

Talk to an Expert

Our Talk to an Expert program connects small business owners with specialist business advisors across a range of expertise. Our experts will be available for their usual appointments over the phone.

Guided Business Registration

Small Business BC provides business registration services for small business owners in British Columbia who need assistance registering a business name. This service will be exclusively available over the phone.

Corporate Search Services

Whether you’re looking to file or replace business documents, or you need a corporate summary document for a legal proceeding, the Small Business BC team is available to assist over the phone and provide the corporate search documents by email.

Free Introductory Business Advisory

Whether you’re looking for start-up information, resources or have other general questions, our FREE 30-minute advisory session can answer your business queries, determine if you’re a fit for one of our services, or help point you in the right direction. This service will be available over the phone, with expected wait times for an appointment of approximately two weeks.

One-on-One Advisory Services

Our Market Research, Business Plan Advisory and Import/Export advisory appointments are available via phone or video-conference.

Events

Small Business BC has taken the difficult decision to postpone our upcoming events, including Build. Grow. Thrive. Victoria. Furthermore, we have decided it best for SBBC staff to not attend any in-person events or meetings until further notice.

Find Out More

We understand these are unprecedented times and our clients may have some questions arising out of our service changes. Throughout this time, we remain dedicated to providing the highest service levels. Should you have any questions about our services, please call us at 604-775-5525 or email askus@smallbusinessbc.ca.

READ OUR SMALL BUSINESS RESOURCES FOR COVID-19