Working as a gym owner for over eight years has taught me the importance of finding the right people to support my vision. Your employees are the face of your business and they are at the forefront of providing the best customer experience. As I plan the opening of a second gym, recruitment and expansion of my brand, my thoughts have turned once more to what constitutes a great employee. I’ve found employee traits can be summarized as follows:
- Emotional Intelligence
An invaluable trait for your employees to possess is a willingness to put the team first. A humble person is willing to accept feedback, learn and adapt. Some of my staff perform the role of a coach for their clients, but they need to be coachable themselves.
Surround yourself with hungry individuals who want to work, make an impact in people’s lives and want to make a career for themselves. This manifests itself in their knowledge, their energy and the extra effort they put in daily.
Staff in customer facing roles need a degree of emotional intelligence. This can be displayed in their willingness to listen, trustworthiness or just knowing how to adjust tonally for different situations.
It may seem obvious but those with a passion for their chosen profession will do a better job. They will greet customers with enthusiasm and will perform their roles happily. In my experience, most extremely high achievers are passionate about their task and approach it with relish.
No matter what industry you are in, I encourage you to re-evaluate your hiring practice to ensure it aligns with your vision and core values. It might seem more convenient in the short term to hire the “most skilled” or “most educated” individual you can find, but you can always teach those skills. One thing you can’t teach is attitude.
It all starts with awareness. Awareness of your business, your industry and every facet of your organization. Awareness precedes change, and change typically equates to growth for your small business.