Tell Us Your Story. What motivated you to start your business? Why are you passionate about what you do?

ServiceXCEL was born from a passion for creating comfortable, efficient homes and a desire to make a positive impact in Nanaimo. As the new owner since mid-May, I was drawn to this business because of its potential to improve lives through quality HVAC services. Our core purpose - "Helping our community to love their homes and live their best lives" - drives everything we do. We're not just installing heating and cooling systems; we're creating environments where families thrive and memories are made. This mission, combined with our commitment to employee well-being and community engagement, fuels our passion every day. We believe that by excelling in our field, we can contribute to a more comfortable, energy-efficient, and vibrant Nanaimo.

Describe and demonstrate, including metrics, your community support. How do you support and uplift your community, and how do they show that support in return? Minimum 25 words, maximum 2500 characters.

ServiceXCEL actively supports and uplifts our community through various initiatives: Community Education: We've hosted open house events and contractor meet-and-greets, educating residents on energy efficiency, rebates, and maintenance tips. Large Community Support: We've guided multiple large indigenous communities through complex rebate processes, securing heat pump upgrades at no cost to them. This has impacted over 60 households, significantly reducing their energy costs and carbon footprint. Environmental Initiatives: As a registered thermostat and battery recycling location, we've diverted thermostats from landfills. Economic Contribution: As a Living Wage certified employer, all 30 of our staff earn above Nanaimo's living wage threshold, contributing to local economic stability. Apprenticeship Program: We've trained and continue to train apprentices, investing in Nanaimo's future workforce. Collaboration: We've partnered with 3 local contractors to provide comprehensive home solutions, strengthening Nanaimo's business ecosystem. The community reciprocates through: Consistently high Google ratings (4.9 stars average) Repeat business and referrals (70% of our business) Active participation in our community events Supportive feedback on our community initiatives This mutual support creates a virtuous cycle, allowing us to continually enhance our positive impact on Nanaimo.

Why do you deserve to win the Business Impact award?

ServiceXCEL deserves the Business Impact Award because we embody the spirit of a business that goes beyond profit to create lasting, positive change in our community: Community Focus: We've educated hundreds of residents on energy efficiency and helped large communities secure cost-free heat pump upgrades, significantly improving quality of life and reducing energy costs. Environmental Leadership: As a Daikin Comfort Pro certified company and recycling point for thermostats and batteries, we're at the forefront of promoting sustainability in Nanaimo. Economic Contribution: Our Living Wage certification and apprenticeship program contribute to local economic stability and workforce development. Employee Well-being: Our comprehensive benefits, unlimited vacation, and growth opportunities create a supportive work environment that nurtures talent. Adaptability: We've shown resilience by retaining all employees during economic downturns and pivoting our services to meet changing community needs. Collaboration: Our partnerships with local contractors strengthen Nanaimo's business ecosystem. Customer Satisfaction: Our consistently high ratings reflect our commitment to excellence. Despite revenue challenges, we've remained committed to our values and community impact. Our holistic approach - valuing people, planet, and prosperity equally - sets a standard for how businesses can be a force for good. We're not just serving Nanaimo; we're helping shape its future, making it a better place to live, work, and thrive.

Tell Us About Your Culture. How are you creating a sustainable and healthy workplace where everyone feels welcome? Provide examples of leadership you show in interactions with clients, vendors, contractors, staff and others.

At ServiceXCEL, we've cultivated a culture of inclusivity, well-being, and growth, guided by our BRIDGE principles: Balance: We offer unlimited vacation and flexible schedules, recognizing the importance of work-life balance. Responsibility: We lead by example, prioritizing ethical practices in all interactions. Innovation: We encourage creative problem-solving and embrace new technologies. Development: Our comprehensive training programs and clear career paths foster continuous growth. Growth: We support personal and professional development through wellness and tool funds. Engagement: We actively involve our team in community initiatives. Our leadership approach: Clients: We prioritize education and transparent communication, ensuring customers make informed decisions. Vendors: We maintain respectful, long-term relationships, fostering mutual growth. Contractors: Our contractor meet-and-greets promote collaboration and knowledge sharing. Staff: Our open-door policy and regular check-ins ensure all voices are heard. We've implemented a top-tier benefits package and maintained all jobs during economic downturns through innovative solutions like the Work Sharing Program. This commitment to our team's well-being has resulted in high employee retention and satisfaction. Our culture of inclusivity extends to all interactions, creating a welcoming environment for diverse perspectives and backgrounds. This approach has not only strengthened our internal team but has also enhanced our relationships with clients, vendors, and the broader Nanaimo community.

Why do you think you should win the Premier’s People’s Choice Award?

ServiceXCEL should win the Premier's People's Choice Award because we've become an integral part of Nanaimo's community fabric. Our impact extends beyond HVAC services: Community Trust: Our open house events and educational initiatives have made us a trusted resource for energy efficiency information. Economic Support: As a Living Wage employer, we contribute to local economic stability. Environmental Leadership: Our recycling programs and promotion of energy-efficient upgrades demonstrate our commitment to Nanaimo's sustainable future. Job Creation: Our apprenticeship program invests in local talent and creates opportunities for career growth. Customer-Centric Approach: Our consistently high ratings reflect our dedication to exceptional service. Community Partnerships: Collaborations with local contractors strengthen Nanaimo's business ecosystem. Resilience: We've maintained jobs during economic downturns, supporting our team and their families. Accessibility: Our efforts to make energy-efficient upgrades attainable for all income levels show our commitment to an inclusive community. We believe the people of Nanaimo recognize and value our multifaceted contribution to the community. Our mission to help Nanaimo residents love their homes and live their best lives resonates with the community's aspirations. By choosing ServiceXCEL, the people of Nanaimo would be acknowledging a business that not only serves them but is dedicated to the overall betterment of our shared home.