Kleiner Services Inc
Kleiner Services Inc. is a Professional Moving Company that offers pre and post moving services such as packing, storage, and assembly. We are a local Canadian company in the heart of the Lower Mainland servicing Greater Vancouver, Fraser Valley, and to the Vancouver Island. We treat you like our family which makes you our priority. We focus on customer service and put your needs first. Whether it is moving or packing, dealing with your personal possessions can be stressful. Our team will remind you to sit down and relax and let us do the heavy lifting. #WeCanHelp is our motto so let us take care of you during your transition into your new home or space. Owners, Mary and Konstantin Kleiner, extend their core values of professionalism, leadership, safety, and family values to their employees and clients. Kleiner Services mission is to provide a professional moving experience through leadership and training. Their vision is to grow a family company that supports and development their employees and partners in their community. Our Mission To provide a professional moving experience through leadership and training. Vision Statement To grow a family company that supports and develops our employees and partners in our community. #WeCanHelp
In Business Since 2014
Best Community Impact
What motivated you to start your business and what core cause do you support?
Kleiner Services Inc (KSI) was founded by my husband and me, Mary and Konstantin Kleiner, in 2013. Our motivation started with the love of helping others. We believe that if we have the resources and ability, we should do our best to help others. We were growing our family when the business started, and therefore, our resources were limited, but we never hesitated to help. We started with a small pickup truck and assisted with junk removal and home renovations. In 2014, we upgraded to a 1 ton, 16 feet Econoline truck, which was when our moving division was born. When our friends learned that we had a truck, they immediately asked us to help them move. In 2015, we purchased an even bigger truck, a 5 ton 24 feet truck with a lift gate, which we lovingly called “Big Bird (BB)” because it was bright yellow like the Sesame Street character. In 2016, with incredible growth in the moving industry, we began to offer packing services and content management for restoration companies because we saw a need for it in our clients. We wanted to help as much as possible. We wanted to be their one-stop-shop. After a pickup truck, four trucks, a packing van, and our company’s amazing growth, it would not have been made possible without keeping in mind our motto #WeCanHelp. We started out helping out our friends, and then their friends, and then so on. We were happy to help and make the transition a little easier (because moving is incredibly stressful!). Not only do we help our clients, but we are happy to help our employees as well. We give them a well living wage while servicing our clients with the utmost care. We are proud to have entered a low barrier market with low standards but transformed it into something professional. We firmly believe that it’s not just about what you do -- but how you do it. And at Kleiner Services Inc., we are happy to say that we do our best to help and do it well. Our core cause is the community, and our vision statement reflects this -- “to grow a family company that supports and develops our employees and partners in our community.” We are happy to support our community, including but not limited to the people around us and our team.
Why do you deserve to win the Best Community Impact award?
We would be honoured to win the Best Community Impact Award for our outreach in the community and our team’s inward reach. We connect with all our team members regularly to see what we can do to help them get to the next step in their journey. We keep in touch with our clients to build ongoing and meaningful connections. This year was our first year where we were able to measure our impact through #KleinerGives and #GivingTuesday. Our goal in 2020 was to give to a new local charity each week and help share their fantastic cause. To continue this initiative, we will be working with our team to volunteer and support local charities and non-profit organizations. The strategies we have in place is our level of engagement. Our goal is to connect and maintain relationships after the initial contact through #KleinerGives initiative, which stemmed from our #52WeeksOfGiving. We use our social media platform to maximize our community reach to shed light on different local causes and initiatives. Now that we are garnering a loyal following, we are using this opportunity to help other charities and people through exposure and financial contributions. Help us continue to be the Best Community Impact-ers!
Best Immigrant Entrepreneur
Please tell us your personal story and about your business. How you started, and how you have overcome challenges.
I, Konstantin, immigrated to Canada from Kiev, Ukraine, in 1992 with my parents and older brother. As an eleven-year-old, learning a new language and culture was difficult, but the most eye-opening experience for me started with a soccer ball. As a child, I remembered, if a child in the neighbourhood had a soccer ball, the entire community was excited because it meant everyone got to play with it. However, that was not the case here in Vancouver, BC. Canadian children would be happy to show their new soccer ball, and it did not necessarily mean that they would share it with everybody for fear of the soccer ball getting ruined or lost. That was when I realized my life goal: to help and share what I have with the people around me, my friends, my family, my team and my clients, just like I would with a soccer ball back home. As an immigrant, you learn to adapt and change to the culture around you, but you never forget the instilled values from back home. Both my parents had Engineering Degrees, but they were not transferrable from Kiev to Vancouver. Both of my parents had to go back to school to reinstate their degrees. This motivated me and taught me how to be an active member of the family by contributing to household expenses. While running my small business, I have run into plenty of challenges, from operations to sales and to be my mechanic at times. I have learned to ask for help and guidance from those around me. I have learned quickly you are who you hang out with, and I am glad to say I have surrounded myself with loving and positive leaders. It brings me joy to have accomplished and continue the goal that I have set for myself as a child -- to share what I have with those around me, just like I would do with a soccer ball back home.
Why do you deserve to win the Best Immigrant Entrepreneur award?
I would be happy to win the Best Immigrant Entrepreneur Award because I know that my experiences as an immigrant added value to my life and instilled in the beliefs that helped me build my business today. I know it would make my parents proud to share this award with them. To let my parents know they made a great decision coming to Canada and prove that none of their hardships and efforts were wasted. As Hamilton said it best, “ I am not throwing' away my shot”
Best Youth Entrepreneur
What motivated you to start your business and what is your vision for the future of your company?
It has always been in my DNA to manage businesses. As a young female entrepreneur, I recognize the importance of and have a great passion for positively impacting my community and my team. When we started our moving company, I had to take on seventeen different roles, including but not limited to administration, human resources, marketing, finance, and sales. The moving industry was (and still is) a very saturated market that has a lousy reputation for sketchy movers that mishandle and move your life’s possessions. I was determined to turn the moving industry’s image from a negative to a positive and professional experience. Our mission is to provide a professional moving experience through leadership and training. Our vision for our future is to grow a family company that supports and develops our employees and partners in our community. These statements are the foundation of how I make all of my business decisions every day. Studies have shown that moving into a new home is one of the most stressful events in a person’s life, along with the death of a loved one, separation or divorce, getting married, starting a new family, or financial concerns. Most of our clients are dealing with at least two of these stressful factors. My future goal is to continue providing a stress-free moving experience while engaging with our clients in a meaningful way that will leave a positive ripple effect. I hope to expand and increase the way we support other small businesses through philanthropic ways.
Why do you deserve to win the Best Youth Entrepreneur award?
It would bring me great honour to receive the Best Youth Entrepreneur Award because I have worked very hard to think outside of the box to ensure that Kleiner Services stands out from a saturated industry. We have put our name on the map in a very short period and kept up with many different marketing campaigns such as #WeCanHelp, #MovedWithKleiner and #KleinerGives. We have a unique brand and core values that align with our vision and mission statements. Furthermore, I have a great team that supports me in living my dream, and it would be wonderful to share this award with my team.
Premier's People's Choice
Kleiner Services Inc should win the Premier’s People’s Choice Awards because it shows in our reviews, testimonials, and referrals. Last year we were honoured and awarded the Top 5 Small Business BC Best Employers. We continue to demonstrate our professionalism in the industry while staying ahead of COVID-19 protocols. This year was our first year where we were able to measure our impact through #KleinerGives and #GivingTuesday. Our goal in 2020 was to give to a new local charity each week and help share their fantastic cause. To continue this initiative, we will be working with our team to volunteer and support local charities and non-profit organizations. The strategies we have in place is our level of engagement. Our goal is to connect and maintain relationships after the initial contact through #KleinerGives initiative, which stemmed from our #52WeeksOfGiving. We use our social media platform to maximize our community reach to shed light on different local causes and initiatives. Now that we are garnering a loyal following, we are using this opportunity to help other charities and people through exposure and financial contributions. Help us continue to be the Your Premier’s People’s Choice!