Working with clients can be the most rewarding part of a business owner’s job. Nothing is more thrilling than seeing them excited and talking about the services that you provide for them. Building a positive relationship with clients is one of the most crucial elements of any business. Here are seven tips to help you manage your clients’ expectations:
1. Under Promise And Over Deliver
Never tell a client that you’re able to provide them something if you’re unsure that you can deliver it successfully, even if you believe that your client will get a high return on their campaign/service/good. If you promise the client something that is not an absolute guarantee, they could be left with a bad taste in their mouth if the results do not match their expectations. However, if the results exceed what they were expecting, they will be pleasantly surprised and even happier with your company.
2. Be Honest
If the client provides you with something that you disagree with or that you would expect a low return on investment for them, be honest. It can be difficult to say no to a client but remember, they’re coming to you for your expertise and will be grateful for your honesty.
3. Listen To Your Client
The needs of one client don’t always fit the needs of all clients. It’s your job to make sure your client’s needs are heard and evaluated. Once you know their needs, you can effectively tell them what is feasible and how you can help achieve that.
It is important to check in with your client regularly to make sure their needs are being met. This regular check-in lets them know that they are important to your company and that you are doing everything that you can to effectively meet or exceed their needs.
5. Ask Questions
You will probably never fully know what exactly your client’s work entails or every detail about their industry. So, in order to do the best work for them, ask them questions on anything that you are unclear about in order to do the best work for them.
6. Put Yourself in Your Client’s Shoes
The best way to gain perspective on why your client is expecting certain results is to put yourself in their shoes. It will help you get a better understanding as to why an outcome is so important to them and what they’re envisioning. If the client doesn’t feel like you understand where they’re coming from, it can be difficult to minimize their expectations, but if they feel like you are on the same page as them, they will be more open to your suggestions.
Finally, provide them with reports and case studies that you’ve previously delivered for similar businesses. This allows your client to get a feel of what their final outcome will be and the great work you can do together.