Tourism generates approximately $14.6 billion in revenue in BC. Over 9.3 million people visited in just 2015 alone, and these numbers are only projected to increase in the future. Considering […]
“Customer Service” for Small Business
3 Ways to Say “No” to a Bad Customer
In contrary to the famous motto, customers aren’t always right. Though keeping customers happy and expanding your customer base is a vital part of any successful business, there may be […]
Essential Starting Tips for Marketing to Millennials
There is no denying that the consumer demographic has changed over the last few decades. While other generations are still an important part of the economy, millennials’ influence has grown […]
Exceeding your Customers' Expectations
Offering your customers an experience that exceeds their expectations doesn’t always take a lot.
10 Tips for Dealing with Customers
The questions you get asked in a customer facing role can be in equal parts interesting, monotonous, funny and challenging. The key is to make each of your customers feel welcome and helped, no matter how silly the question.