Tourism generates approximately $14.6 billion in revenue in BC. Over 9.3 million people visited in just 2015 alone, and these numbers are only projected to increase in the future. Considering these factors, it’s not surprising that many entrepreneurs and small business owners seek to establish a local tourism business. However, […]
In contrary to the famous motto, customers aren’t always right. Though keeping customers happy and expanding your customer base is a vital part of any successful business, there may be some customers that test your ability to provide positive customer service. We often forget that as business owners, we can […]
When you’re running a small business, it can be easy to get caught up in the details, and that’s not necessarily a bad thing. But when you picture the following scenario, the risks of becoming too involved in the nitty-gritty can be seen. Say a man walks into a restaurant […]
There is no denying that the consumer demographic has changed over the last few decades. While other generations are still an important part of the economy, millennials’ influence has grown by leaps and bounds. In fact, according to Strategy, Canadian millennials have an estimated income of $225 billion. These statistics […]
Working with clients can be the most rewarding part of a business owner’s job. Nothing is more thrilling than seeing them excited and talking about the services that you provide for them. Building a positive relationship with clients is one of the most crucial elements of any business. Here are […]
Holiday season is upon us. There are just under two week left until the big day. And although the buying process has already begun, there are still some easy wins you can make, to ensure your business is top-of-mind with customers this holiday season.
During the holidays, it’s important to make great customer service a priority. The closer the season comes, the more frantic your customers get. So, get the most from this holiday shopping season by offering your customers amazing service, which in turn will bring you financial reward. Here are10 ways to […]
If you’re considering credit and debit card processing for your business, chances are you’ve seen some low advertised rates or promotions. Price, however, is only one of a number of factors to consider when choosing a payment processor for your business.
The holidays are the perfect time to show customers how much you value them. However, when you’re a small business owner you need to make sure you make the most of your gift-giving dollars.
You love your clients, right? At least most of the time. They make it possible for you to do what you do – work you love that allows you to pay bills and live a pretty decent life. But every once in a while things seem to get out of hand.