Cancellation Policy

Fee Payments

Your registration is complete when we receive your full fee payment. Payments can be online or in person. We do not reserve seats without payment.

Confirmation Email

An online confirmation email will be sent to you at the time of registration and payment. This email serves as a tax receipt and confirmation of your registration. A reminder email will be sent 48 hours prior to the seminar or workshop. If you don’t receive a confirmation email please call us to confirm course details.

Course Cancellations and Refunds

Small Business BC reserves the right to reschedule or cancel a seminar due to speaker conflicts or insufficient registration.  Minimum registrant requirements vary.  We strive to let clients know if a course has to be rescheduled or cancelled 48 hours or two business days before the event.

If Small Business BC cancels a seminar, you will be given the option to transfer to a later date and obtain a previous recording, or be issued a refund. Requests for refunds are handled in accordance with the Small Business BC Refund Policy, please see below.

Refund Policy

Refund requests made more than 10 business days prior to a seminar will be subject to an administration fee of 5 percent of the seminar price. Refund requests made between 1 and 10 business days prior to a seminar are subject to a 20 percent administration fee. Alternatively, you may request that the original registration fee be transferred to a future seminar or package of your choice. No refunds or transfers will be issued on the day of, or after, the seminar.

Cancellation requests may be submitted by phone, email, online or in person. Please note that refunds will be processed in the original form of payment, and debit or Interac refunds can only be processed in person. If you have any questions or concerns about our cancellation policy, please contact us at education@smallbusinessbc.ca or at 604-775-7085.