Cancellation Policy

Access

Please contact us if you have questions about wheelchair access to our facilities. Evening and weekend courses require special access to our 3rd floor facilities please call our registration line and check our website for information and directions.

Admissions

Unless otherwise indicated, seminar and workshop participants must be at least 18 years of age a Canadian citizen, landed immigrant or hold a valid student visa. We reserve the right to refuse registration.

Fee Payments

Your registration is complete when we receive your full fee payment. Payments can be online or in person. We do not reserve seats without payment.

Goods and Services Tax

GST, where applicable, has been added to the course fee.

Confirmation Email

An online confirmation email will be sent to you at the time of registration and payment. This email serves as a tax receipt and confirmation of your registration. A reminder email will be sent 48 hours prior to the seminar or workshop. If you don't receive a confirmation email please call us to confirm course details.

Cancellation Policies

We reserve the right to cancel a seminar or workshop. A course will be cancelled or rebooked if there is insufficient enrolment; our policy is 48 hours or two business days. You will be notified of changes/cancellations and refunds/options.

Course Cancellations and Refunds

• Small Business BC cancels the seminar: A full refund will be processed.
• Registrant cancels:
• Before course starts: All refunds are subject to an administration fee of 20% of the course/event fee (minimum $7 to a maximum of $20 per course).
• After course has started: Normally no refunds are issued except for extraordinary circumstances.
• Refund requests may be submitted by phone, fax, email, online, or in person.

We require notice of withdrawal from a course, by telephone or in person, at least three business days before the course begins. Upon giving proper notice, registrants will be assessed a service charge for refunds of course fees. No refund will be made for cancellations received later than three business days before the course begins.